02-10-2020 09:42 AM
My 8610 stopped printing color. Even when I run a print head cleaning, the resultant test page is only shades of black. So I think it is an internal problem or setting. No computer device drivers involved.
It failed after I tried (unsuccessfully) a non-HP black ink cartridge. I quickly gave up on that and installed a real HP 950XL cartridge. Now, no more color.
02-12-2020 11:26 AM
Welcome to the HP Support Community. I'd be happy to assist you.
HP does not recommend the use of non-HP ink cartridges. It may damage the print mechanism in the printer. Also, HP does not guarantee the quality of non-HP ink cartridges.
If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printer. Please contact our HP Support team for Service Options:
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
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