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‎02-10-2020 09:42 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My 8610 stopped printing color.  Even when I run a print head cleaning, the resultant test page is only shades of black.  So I think it is an internal problem or setting.  No computer device drivers involved.

 

It failed after I tried (unsuccessfully) a non-HP black ink cartridge.  I quickly gave up on that and installed a real HP 950XL cartridge. Now, no more color.

1 REPLY 1

‎02-12-2020 11:26 AM

HP Recommended

Hi @jatWV

Welcome to the HP Support Community. I'd be happy to assist you. 

 

HP does not recommend the use of non-HP ink cartridges. It may damage the print mechanism in the printer. Also, HP does not guarantee the quality of non-HP ink cartridges. 

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printer. Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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