02-05-2019 02:27 AM
I`ve just bought a HP Deskjet 2620 printer and installed it, everything seems fine, but when I try to print something, I dont get the option to "print", the only option I have is "save"
I`d be grateful if anyone has a solution to this....
Solved! Go to Solution.
02-06-2019 08:17 AM
Thank you for posting this on HP Support Forums!
I see from your post that you're having issues while printing from your HP DeskJet printer. No worries, I'll be glad to assist you.
To provide you with an accurate solution, I'll need a few more details:
What application are you trying to print from? Is it from chrome browser.
Have you ensured you have selected the right printer before printing.
Have you tried to print from other application such as word, excel or notepad and check if it works.
Have you tried to run HP Print and Scan Doctor.
Did you try to install the full feature software?
In the meantime, let's try these steps here:
Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Please try the steps suggested in this support document for - HP Printers - 'Save as PDF' Displays When Printing in Chrome Browser
If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows) to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.
Let’s try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.
If the issue still persists, I would suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Please click here to download and install the software.
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
that said, If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
02-11-2019 08:58 AM
Thanks so much for your reply and sorry its taken me so long to get back.
I`m hopeless with technical stuff so a friend looked at your advice and fixed the problem straight away...it was over my head what he done but it came from your reply, so thank you!!
02-11-2019 01:03 PM
Thank you for the update,
I appreciate your time and efforts,
I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time ;)
Take care now and do have a fabulous week ahead. :)
I am an HP Employee