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‎11-27-2016 06:50 PM

HP Recommended

I have Windows 10 and a HP410A printer. When I select print on a print job, the job enters the printer queue (System>Devices>Printer>HPC410Printer>Queue) but it does not print. (Everything is powered & connected). When I restart the computer the job prints normaly. What is the problem?

This problem newley appeared just after a new windows update.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-27-2016 10:29 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you check out this support document:

 

http://support.hp.com/us-en/document/c02205477

 

Also, you may want to ensure that your Windows 10 have the latest OS updates.

 

Alternatively, you may also try the PSDR:


Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-27-2016 10:29 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you check out this support document:

 

http://support.hp.com/us-en/document/c02205477

 

Also, you may want to ensure that your Windows 10 have the latest OS updates.

 

Alternatively, you may also try the PSDR:


Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎11-29-2016 11:37 AM

HP Recommended

Problem solved. Thanks

Was this reply helpful? Yes No

‎11-29-2016 05:14 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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