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‎01-13-2020 02:25 AM

HP Recommended
Product: HP Deskjet 2630

I have bought this printer but there are no setup cartridges with it so will not let me print. Is there any way of getting any or bypassing this? I really don’t want to take this printer back to the shop as it’s over 20 miles away. Any help will be much appreciated! Thanks.

8 REPLIES 8

‎01-13-2020 03:35 AM

HP Recommended


Hello,

 

Would like to inform you that this printer does not come with setup cartridge's

 

Also I would like you to go through the box once again to make sure you have not received cartridge's.


kindly buy a new set of regular cartridges .

 

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP

Regards,
Rutz

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎01-13-2020 06:03 AM

HP Recommended

Thanks for taking the time to reply Rutz.  Unfortunately the display message for the printer states ‘use setup cartridges’. It also says on the box the cartridges should be included. Desperately need help. 

Was this reply helpful? Yes No

‎01-13-2020 07:16 AM

HP Recommended

Hello,

 

May I have the product number for this printer, it will be near the Serial number to assist you further.

 

Regards,
Rutz

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎01-13-2020 09:20 AM

HP Recommended

Hello, 

 

SETUP Cartridges are not available in stores outside HP.  If you don't find them in the box then the only way to get them would be to contact HP Tech Support. Use the below URL to do so.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html 

Regards,
Rutz

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎01-13-2020 09:23 AM

HP Recommended

The product number is V1N03B

Was this reply helpful? Yes No

‎01-13-2020 09:34 AM

HP Recommended

Hello,

 

Do you have non Setup  Cartridges installed in the printer now.?

Regards,
Rutz

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎01-13-2020 09:45 AM

HP Recommended

Hello, 

 

If you have already installed the regular cartridges ( Non Setup ), then kindly check your inbox ( Envelope icon on top right of this page) for bypassing this error.

Regards,
Rutz

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎01-20-2020 09:01 AM

HP Recommended

Hello,

 

Kindly confirm if the issue has been resolved.

 


Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP

Regards,
Rutz

Regards,
Rutz

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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