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Message 1 of 4
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Solved!

No two-sided printing and random offline status

HP Recommended
HP Office jet Pro 6830

We have 2 issues: 1) Molly's Apple laptop will not print double-side to our HP Officejet Pro 6830, and it adds an extra blank page for every page printed. 2) Clifford's Windows laptop prints double-sided or single-sided just fine, bit at least once per day the printer simply goes "offline" requiring me to close down all open programs, reboot, reopen my saved work, then print.

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HP Support Agent
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Message 2 of 4
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@CJFewel

 

I have gone through your Post and would like to help

 

For the double sided issue with Mac, I suggest you install the printer using Airprint

 

Please ensure your Mac and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT2015

 

After checking all those details and if the Ping Test is successful, Remove and Re-add the printer using Airprint. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers.

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try double sided

 

For the issues with the Windows PC, run the HP Print And Scan Doctor from this Link:  ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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HP Employee Krazy Toad:

Prior to your kind response arriving, your compadres in the Philippines, Macky (Windows) and Emmy (Mac) each took over our respective devices for about 30 minutes each to resolve our issues. We have saved your kind research and guidance for the future, and we surely do appreciate your taking the time to help us out. You're a fine human being, for a Krazy Toad.

Best regards,

Cliff and Molly

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HP Support Agent
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@CJFewel

 

I'm glad you got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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