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‎03-21-2020 10:14 AM

HP Recommended
Product: HP Photosmart 6510
Operating System: macOS 10.13 High Sierra

I have a Mac (High Sierra) with a HP Photosmart 6510 printer. Until today I have always used genuine HP ink cartridges. Unfortunately our local store had none in stock and I needed to print. I have therefore installed cartridges from Tesco supermarket which should be compatible HP 364 cartridges. I installed the red, the blue and the yellow cartridges. The black I had did not need replacing and was a genuine HP ink cartridge. I tried the Tesco black also. The error message on the printer says to replace the red and the yellow cartridges only. I have updated all firmware.

1 person had the same question
1 REPLY 1

‎03-24-2020 06:26 AM

HP Recommended

Hi @Yurismum

Welcome to the HP Support Community. I understand that you are not able to print due to ink cartridge errors. I'd be happy to assist you.

 

HP does not recommend using non-HP ink cartridges. It may or may not work. It may also damage the print mechanism in the printer.

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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