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‎09-18-2019 12:07 PM

HP Recommended
Product: HP Photosmart 5520
Operating System: Microsoft Windows 10 (64-bit)

HP Photosmart 5520: Black ink cartridge slot has ceased working. Everything else (all other colour slots) works well. I have replaced the cartridge with new HP ones twice (getting very expensive); the slot still will not print.

3 REPLIES 3

‎09-18-2019 12:55 PM

HP Recommended

Take a look at this support doc.

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‎09-18-2019 02:21 PM

HP Recommended

Thank you. I have already used the support doc and followed all its steps, including replacing a new cartridge with an even newer one. So far, nothing has worked.

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‎09-18-2019 03:07 PM

HP Recommended

If the warranty is over you can search youtube for vids that explain cleaning the printhead manually.

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