Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Not Able to Print MS Word in Color

HP Officejet 4650
Microsoft Windows 10 (64-bit)


I have a Microsoft Surface Pro 4 running Windows 10 Pro 64-bit. I am trying to print a document in MS Word 365 32-bit with colored highlighting and font on an HP Officejet 4650. It will not print in color and I've gone to all of the setting menus and can't find anywhere to change it. It is usually in the Printer Properties under Paper/Quality, but it is not there any more. I tried going to the advanced menu and changing to "Grayscale Off", but that isn't there either. Any help would be much appreciated.




HP Support Agent
HP Support Agent
2,013 2,003 92 115
Message 2 of 2
Flag Post
HP Recommended

Not Able to Print MS Word in Color

Hi @moonbaby0123


Welcome to the HP Support Community. I'd be happy to assist you


Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.


Are you able to make it in color?


Meanwhile,In Word, click on "File" - "Options". Click on "Display" - Select the box which says "Print background colors and images". Click Ok to save the settings and then try to print


I hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation