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Not able to print both sided flip on long edge

HP ENVY 5000 Series
Microsoft Windows 10 (32-bit)

Hi! Currently I'm using the HP Envy 5020 printer, there is a problem I'm facing when I want to print both sided flip on long edge. I'm using the HP Smart apps to print the document. In the 'Duplex Printing' section I clicked on 'Print on two sides, flip the long edge', but the document printed out is two-sided, flip on short edge. May I know what should I do in order to get printed in two sided, flip on long edge? Appreciate and thank you if someone able to help me on this!

HP Support Agent
HP Support Agent
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Not able to print both sided flip on long edge

@vivian_lai-711, Welcome to HP Support Community!


Let us try the steps below to resolve the issue-


Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.


Remove and add the HP Smart App from the PC.


Try printing.


If the issue persists, I'd suggest you install the full-featured software for the printer. Download and install the full-featured software from here.


Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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