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HP Recommended
Officejet Pro 8620
Microsoft Windows 10 (64-bit)

In the print server properties, there are many more sizes of papers available than I see when I try to select a paper size in print screen.  Specifically, I would like to print an A9 envelope.  That option is available in the properties, but not in my drop down screen for print size.  I am in PSE 15 program.

Screen Shot.jpg

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Accepted Solutions
HP Recommended

@PrahaJo

 

From the following specs

 

    https://support.hp.com/au-en/document/c04085902

 

It only supports a number of envelop sizes. But please try Custom size option (at the end of the list)

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3
HP Recommended

@PrahaJo

 

From the following specs

 

    https://support.hp.com/au-en/document/c04085902

 

It only supports a number of envelop sizes. But please try Custom size option (at the end of the list)

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Okay.  I can do that....but, I'm wondering why do I see all those wonderful  print sizes when I can't actually use them

 

Screen Shot.jpg

HP Recommended

Well, gee whiz.  I do not see a Custom Size option anywhere.  I made a new form in printer properties, but it also doesn't show in drop down.  

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