Not offered Free Trial of Instant Ink

[Mactabby]

As for so many other people I see with this issue, I have just bought and installed a new DeskJet 2633 and tried to sign up for Instant Ink, but have not been offered my free trial during the setup process.  I have completed all the InstantInk sign up pages until the final step, where the button would charge my card, and there is no mention of a trial.  There is also no mention of a trial in my HP account settings.

I do find it strange that a company as large and well-resourced as HP can get this so completely wrong for so many of its customers.  I will be adding a review to the site I bought it from encouraging people to think carefully before buying HP and having the same difficulties I have had.

[TEJ1602]

@Mactabby, Welcome to HP Support Community!

Find below the information regarding claiming of free months-

•When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app, you are offered a free trial of Instant Ink. 

•The number of free months depends on the offer at the time and the country of enrollment. 

•You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires. 

•During your free trial, you can print up to 300 pages per month, regardless if you chose the 50, 100, or 300-page plan

•If you chose the 500/700 page plan, your free trial will be free for your plan amount

•To confirm that you received your free months:

1. Check the message on the Confirmation page just before you enroll, or sign in to your account page at Instantink.com and find the free months under My Account > My Plan. 

2. Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app. 

3. Remember to take advantage of the free trial offer while you are setting up your printer!

Hope this helps! Keep me posted. 

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