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‎02-24-2020 05:37 AM

HP Recommended
Product: HP OfficeJet 3830

Please help.  I have updated the new software for my printer and inserted new ink cartridges however when I print it says it's printing... it sounds like it's printing but I get a blank page.

 

Very frustrated.  I have switched on and off, reloaded the printer on my system, removed and re-inserted cartridges but still nothing.  It won't even print a test page. Nothing, nada, zip!

1 REPLY 1

‎02-26-2020 02:21 PM

HP Recommended

@RZprinter,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is printing blank pages.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Are you able to make a copy?
  • What is the operating system you are using?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/ca-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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