cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
78
Flag Post

Not printing red, but brown

HP Recommended
HP 7610 printer
macOS 10.14 Mojave

Hi whenever I try and print anything with a red colour in it is comes out brown.

 

I am using genuine HP cartridges and have done all the things recommended, checked test page, cleaned print heads, waited for an hour after replacing new cartridge.  Everything with the printer appears to be fine except it won't print red.


Thanks


1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,982 12,959 1,018 985
Message 2 of 2
Flag Post
HP Recommended

@Goonies, Welcome to HP Support Community!

 

Refer to the document Fixing Print Quality Problems for the HP Officejet 7610 Wide Format e-All-in-One Printer Series for help.

 

If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation