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Goonies Student
Student
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Message 1 of 2
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Not printing red, but brown

HP 7610 printer
macOS 10.14 Mojave

Hi whenever I try and print anything with a red colour in it is comes out brown.

 

I am using genuine HP cartridges and have done all the things recommended, checked test page, cleaned print heads, waited for an hour after replacing new cartridge.  Everything with the printer appears to be fine except it won't print red.


Thanks


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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Not printing red, but brown

@Goonies, Welcome to HP Support Community!

 

Refer to the document Fixing Print Quality Problems for the HP Officejet 7610 Wide Format e-All-in-One Printer Series for help.

 

If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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