Not printing red, but brown

[Goonies]

Hi whenever I try and print anything with a red colour in it is comes out brown.

I am using genuine HP cartridges and have done all the things recommended, checked test page, cleaned print heads, waited for an hour after replacing new cartridge.  Everything with the printer appears to be fine except it won't print red.

Thanks

[TEJ1602]

@Goonies, Welcome to HP Support Community!

Refer to the document Fixing Print Quality Problems for the HP Officejet 7610 Wide Format e-All-in-One Printer Series for help.

If the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JessikaV · Accepted solution]

Hello, 

Wrong or mixed colors in prints with HP 932, 933, 950, 951-959, or 962-969 ink cartridges

OfficeJet 6600, 6700, 7510, 7610, OfficeJet Pro 251, 276

Print a print quality report.

1. On the printer control panel, touch the Right Arrow to display additional options.

2. Touch Setup, touch the Down Arrow, and then touch Reports.

3. Touch Print Quality Report. The page prints.

   JessikaV
   HP Support Community Administrator