08-11-2019 11:12 AM
Hi whenever I try and print anything with a red colour in it is comes out brown.
I am using genuine HP cartridges and have done all the things recommended, checked test page, cleaned print heads, waited for an hour after replacing new cartridge. Everything with the printer appears to be fine except it won't print red.
08-13-2019 03:20 PM
@Goonies, Welcome to HP Support Community!
Refer to the document Fixing Print Quality Problems for the HP Officejet 7610 Wide Format e-All-in-One Printer Series for help.
If the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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