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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-06-2020 03:44 AM

HP Recommended
Product: Smart tank plus 550

My recently new printer was printing ok, then the colours went funny. Did a test sheet and the yellow ink didn’t show up. Have cleaned printer heads to level 3 and problem still not resolved. The test said to change print head, but when I open printer the cartridges do not come to the middle, which I read means they don’t need changing. How do I get it to print properly again?

1 person had the same question
1 REPLY 1

‎02-06-2020 04:04 AM

HP Recommended

@Overprinters 

Hello,

In order to resolve this issue, please follow the instructions in the HP link Color or Black Ink Not Printing, Other Print Quality Issues.

If the issue persists, it may be necessary to replace the color print head. The part number of the color print head is: M0H50-30003.

For example, you can find it below.

https://encompass.com/item/11829389/HP/M0H50-30003/

Do not hesitate to contact us in case of need.

Best regards,:Wink:



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