• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-06-2020 03:11 AM

HP Recommended
Product: Officejet Pro X451dw
Operating System: Other

Greetings All

My printer has stopped printing. The external symptoms are:

  1. You submit a job.
  2. The printer spins up and the outlet door opens.
  3. The front panel displays Now Printing.
  4. Nothing actually prints. There’s two slightly variant behaviours here:
    • After a few minutes the outlet door closes and nothing prints, leaving Now Printing on the screen.
    • After a few minutes a blank page prints.

To isolate this from the rest of my environment I did the following:

  • Disconnected it from the network
  • Reset it to the default settings
  • Printed a status page using Setup > Print Reports > Print Status Report

The problem persists.

If I log in via the web UI the only sign of problems is this:

error74899-cropped.png

 

In short, it’s throwing error 74899. I contacted HP support and they’re unable to tell me what that error means. I’m hoping that someone here might. So:

  • Has anyone seen this error before?
  • Any idea what it means?

Share and Enjoy

Quinn “The Eskimo!”

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.