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JACK161
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OFFICEJET 4635 HAS AN ERROR MESSAGE OXB80003E8. IVE UNPLUGGED , NO CHANGE. CAN NOT REMOVE INK CARTRI

OFFICEJET 4635

OFFICEJET 4635 HAS AN ERROR MESSAGE OXB80003E8. I'VE UNPLUGGED FROM OUTLET AND COMPUTER , NO CHANGE. CAN NOT REMOVE INK CARTRIDGES

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OFFICEJET 4635 HAS AN ERROR MESSAGE OXB80003E8. IVE UNPLUGGED , NO CHANGE. CAN NOT REMOVE INK CARTRI

Hi @JACK161

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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bill1216
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OFFICEJET 4635 HAS AN ERROR MESSAGE OXB80003E8. IVE UNPLUGGED , NO CHANGE. CAN NOT REMOVE INK CARTRI

hp 4635 office jet OX830000A

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HP Support Agent
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OFFICEJET 4635 HAS AN ERROR MESSAGE OXB80003E8. IVE UNPLUGGED , NO CHANGE. CAN NOT REMOVE INK CARTRI

Hi @bill1216

 

Welcome to the HP Support Community. 

 

Have you tried these steps

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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