01-31-2020 10:38 PM
HI everyone I'm hoping to see if anyone can help me solve my issues about my printer Officejet pro6978. I connected my printer to my laptop and it was all going well when suddenly a message popped up saying paper jam and i fix it, then another problem came up it is now saying error 0x6100004a, I searched online and tried all of the them to fix my printer, then I checked the ink and it was giving me warning signs so I lifted the cover and found out that the ink carriage is stuck on the right side and was not moving, I turned it off to see if I can move it manually but it didn't do so. When I tried to press anything inside I turned it on and it moved from right to left but did not stop in the middle so that I can change the ink, I turned it off again and waited, then turned on, the ink carriage is stuck again on the right side. I have called the tech support they told me that I had to buy a new one because it is out of warranty . and they cant do anything about it because it is a hardware problem, but I havent even use the printer it's only been a year since I used it, and I don't print much on it I probably used . it for 10 times only. I paid 240$ for this printer and I didn't get to use it as much and now I don't know what to do. I cannot afford to buy another one as I am a student only and only does part time to pay for my bills. Anyone please help me solve this problem, should I bring to a repair shop do you think they can fix this problem or should I believe what the tech support told me?
02-04-2020 06:45 AM
Welcome to the HP Support Community. I'd be happy to assist you.
If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printer. The printer has to be upgraded as the previous HP technician mentioned.
Hope this helps! Keep me posted.
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