01-07-2017 04:31 AM
I just recently brought a HP OfficeJet Pro 8720 and am having issues with the printhead.
I followed through on the directions to fix it; clean the printhead as directed, make sure I am using the correct ink cartridge, replaced the ink cartridge (3 times), replace the printhead, remove any and all debris in the print area.
Is there anything else that I can do to get my printer working again? I've only had this printer since July of 2016.
06-08-2017 12:22 PM
I had the exact same issue and went through all the troubleshooting plus some. Luckily, my unit was only 3 months old and I was still under warranty. They are sending me a new print head and new cartridges. I also picked up the extended warranty for three years just in case it happens again.
06-08-2017 12:26 PM - edited 06-08-2017 12:26 PM
It is interesting that the rep (Mary) kept telling me this was a top of the line printer and she was surprised I was using it mostly for home use (I telecommute one day a week, so it is 6 personal, 1 business day). I would not think a $179 printer was top of the line. However, it's a good printer and we'll see if there are further issues after the new print head arrives. It will take a week to get her by Fed Ex ground as I didn't want to pay $17 for expedited shipping.
06-08-2017 01:27 PM
I have had HP printers for some time. My 6700 started displaying the same printhead missing error. I went through the steps to fix, it worked for another week and started the same error. SO,,, I bought the new 8720. Started setting it up and guess what error it displayed. Yep,,, printhead missing..... I can't even finish setting it up. went through the steps to no avail, and now it looks like I am returning it. Seems HP is falling off my favorite list.
12-02-2019 11:57 AM
Have been away for several weeks. Was able to print one page before being told to replace the Magenta Ink Cartridge. After that I continually get "Cartridge Problem. One or more of the Cartridge s are missing or damaged.
I replaced all off them and still get same error.
At Best Buy I was told to run "clean print heads". How do I do that?
12-02-2019 01:21 PM
My HP Officejet 6700 Premium was only a little over 3 years old when the printhead died, and a printhead replacement was more expensive than a new printer and extremely complicated to replace. I bought a cleaner kit for the printhead, but it didn't correct the problem. I bought an HP Officejet 9018 with an ink subscription. In just a tad over 30 days, I realized the touchscreen didn't respond to touch, and I couldn't make copies. HP service sent me a refurbished 9015 reassuring me that it would be in good condition because the tech would've check out all functions. During initial setup of the refurbished replacement, it failed to set up and was in permanent paper jam mode. For nearly 2 weeks, I've been without a printer because I was required to mail the original printer back while I have been waiting for the replacement of the replacement to arrive. I think the quality and operation of their printers have deteriorated and their performance is poor. I am also unhappy with changing my original model 9018 to a 9015 without telling me. The warranty seems to be very prickly. HP is trying its best to make me sorry I bought their brand.