ON MY HP 7000 809a printer, the carriage is stuck on the right. I cannot get it to come out.

[SVJAKE]

my printhead is stuck on the right. It won't come out. I have nudged it (pretty hard) and it refuses to come out. I have no paper jams that I can see.

[Raj1788]

@SVJAKE

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Any hardware changes made in the printer?

Can you move the carriage manually?

Check if there is any jam in the printer.

Connected the printer directly to the Wall outlet.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Try to move the carriage manually, if the carriage is moving freely follow the below link:

Click on this link: https://support.hp.com/us-en/product/hp-officejet-7000-wide-format-printer-series-e809/3882903/model... and follow the solution.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[SVJAKE]

No hardware changes.

I cannot move the carriage manuall.

I couild not find any paper jam, although I could not see into the right housing with the printhead there.

I tried a hard reset.

Perhaps if I lifted off the top, I could check it. It looks like there are four allen head screws to remove.

When I turn the printer on, it sounds like the printhead is trying to come out, but it doesn't,  I tried to pull it out, but it wouldn't budge. 

Any more ideas?

Thanks a lot.

Sincerely, John D. Jacoby (SVJAKE)

[Raj1788]

@SVJAKE

Thanks for the reply,

This is a hardware issue with the printer.

I have sent you a private message, for the service option that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[TNuser]

There is no paper jam.  I have performed a hard reset.  The carriage cannot be moved manually.  Please advise.

Thanks.

[Raj1788]

@TNuser

Welcome to the HP Community

This is a hardware issue with the printer, I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!