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Office Jet 6962 will not print black ink

Office Jet 6962
Microsoft Windows 10 (64-bit)

After the original black cartridge that came with the printer started to get low, I replaced it with a 902 HP cartridge. It no longer prints even a trace of black ink. It still prints color fine. I tried putting the old cartridge back in and still only blank white pages come out when printing black. I believe I see small splatters of black ink on the inside of the printer.


I have tried hard reset, I have tried cleaning the print head, I have updated the printer to the newest software. 

HP Support Agent
HP Support Agent
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HP Recommended

Office Jet 6962 will not print black ink



Welcome to the HP Support Community.


Are you able to copy in black?


If you've performed all the steps from here:, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.




Note:  Select the country accordingly to get the contact details for support.


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!




I am an HP Employee

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