12-18-2019 07:27 PM
My printer (OfficeJet Pro 8720) will only print black. If I print a test page, it prints in greyscale. The page with the supply levels shows the colors all in black. I tried restoring settings. I made sure the advanced setting to restrict color was not on (color printing is enabled). I am using the latest firmware. Color copying does not work either.
Has anyone seen this, or have any ideas?
Solved! Go to Solution.
12-21-2019 10:57 AM
Welcome to HP support community.
Clean the printhead
On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .
Swipe up on the display, and then touch Printer Maintenance.
Touch Clean Printhead, and then touch Continue.
A test page prints.
Examine the test page.
If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
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