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reillye
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Office Jet 8720 only prints black

Office Jet Pro 8720 - M9L74A

My printer (OfficeJet Pro 8720) will only print black.  If I print a test page, it prints in greyscale.  The page with the supply levels shows the colors all in black.  I tried restoring settings.  I made sure the advanced setting to restrict color was not on (color printing is enabled).  I am using the latest firmware.  Color copying does not work either.

Has anyone seen this, or have any ideas?

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Message 2 of 4
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Office Jet 8720 only prints black

@reillye

 

Welcome to HP support community.

 

Clean the printhead

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Clean Printhead, and then touch Continue.

    A test page prints.

    Example of the printhead cleaning test page

  4. Examine the test page.

    • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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reillye
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Office Jet 8720 only prints black

Thanks for the thought, it took level 3 cleaning, but eventually I got to the place where I have color in my printing again.  Thanks so much for your help.  

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HP Support Agent
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Office Jet 8720 only prints black

@reillye

 

Good to know that issue resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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