Office Jet Pro 6960 is offline for Mac OS

[helpmeplease11]

My printer is offline. It is an office jet pro 6960 and when I send a print job I get an error message: Printer off line, looking for printer. PLEASE HELP HOW DO YOU RECONNECT thE PRiNter????

[TEJ1602]

@helpmeplease11, Welcome to HP Support Community!

To provide you with an accurate solution, I would like to know the following:

• Are the printer and Mac connected to the same WiFi Network?
• What is the make and model of your router?
• Do you have any antivirus/security software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

Holding the option button and clicking on the WiFi shows details of the network connection. You can hold the option button, click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

Also, try removing and adding the printer back using AirPrint.

Follow the steps below:

Remove the printer-

Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners

Click the printer name, click the minus - sign to delete the printer.

Add the printer-

Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners

Click the plus + sign, click Add Printer or Scanner, click the printer name and then continue to the next step.

Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add

Try printing.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!