02-09-2020 07:38 AM
I received a 'paper jammed error message' during install from my Office Jet Pro 7740 printer. There was no obvious packing material or debris in the paper feeder mechanism and hence nothing I could spot to remove. The message went away and I assumed all was well however two weeks later tried to feed a document through for copying and it jammed with a loud clicking of the sprockets as the paper would not go through the feeder. Its odd this happened right out of the box. Have I missed something that should have been removed or is something misplaced. Been online watched the install videos and been through the support chat. This is a last attempt before I return it faulty. Any clues on fixing or what the issue is would be gratefully received. Thanks in anticipation.
02-11-2020 10:23 AM
Welcome to the HP Support Community. I understand you get an error message about a jam in the feeder. Let us try these steps to resolve this issue:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Also, perform steps 1 and 2 from this document.
Hope this helps! Keep me posted.
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