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Message 1 of 2
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Office Jet Pro 8600 Plus says " There is a problem with the printer or ink system...."

HP Recommended
OfficeJet Pro 8600 Plus
Microsoft Windows 10 (64-bit)

Office Jet Pro 8600 Plus says " There is a problem with the printer or ink system...."

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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Hi @BlackW

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Problem with printhead"

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document -- Resolving 'Ink System Failure', 'System Supply Problem' Errors

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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