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Office Jet Pro 8710

office jet pro 8710
macOS 10.15 Catalina

help pleasess

 

I'm getting a error message that says my printhead is missing or not detected 

 

0xc19a0023

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HP Recommended

Office Jet Pro 8710

@JOHNYVI

 

Welcome to HP support community.

 

Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.

 

Reseat the printhead up to three times

  1. With the printer turned on, unplug the power cord from the rear of the printer.

  2. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

    Animation showing how to reseat the printhead in the carriage

  3. Close the cartridge access door.

  4. Reconnect the power cord to the rear of the printer.

  5. Wait for the printer to start, and then look for the error.

You can refer this HP support community for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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