02-08-2020 11:10 AM
My Hp Office Jet 4650 stopped printing in color. When I go to set the print preferences in the print set up menu there are no longer any options to select print in colour. y printer also stopped printing in duplex mode and now if i want two sided prints, i have to reload the printed portion of the documents into the paper tray and click continue on the pop-up to get two sided print. Need to return to normal colour and auto duplex. Can anyone help with this issue?
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02-11-2020 03:40 AM
Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.
Let's try these steps -
Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues.
If the issue still persists, try re-installing the printer driver -
1. In the search box, type and open "Uninstall a Program".
2. Look for HP Printer software.
3. Right-click to uninstall.
4. In the search box, type and open “Devices and printers”.
5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.
6. Open the run command with the "Windows key + R" key combo.
7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).
8. Click on the "Drivers" tab.
9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.
10. Select Ok.
11. Select Apply and Ok on the Print Server Properties windows.
12. Close Devices and Printers Once the software and drivers are removed.
13. Restart the computer.
14. Download and install the software and drivers from here for Windows 10 (64-bit).
15. Click on the downloaded file and follow the on-screen instructions.
If the issue still persists, try adding the printer using the IP address -
1. Select “Start” and type “printers” in the search box.
2. Choose “Printers & scanners“.
3. Select “Add a printer or scanner“.
4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.
5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.
6. Select “TCP/IP Device” in the “Device type” list.
7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.
8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.
Hope this helps! Keep me posted.
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