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Justin45
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Office jet 8025.

8025
Microsoft Windows 10 (32-bit)

I recently bought an office jet pro 8025 for printing labels .  First two days they printed fine and now suddenly the lay are printing too high. I was on the phone with someone from up for an hour and 1/2 and once I hung up it didn’t work again. I’m using kraft paper to print. Any support would help

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HP Support Agent
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Office jet 8025.

@Justin45, Welcome to HP Support Community!

 

Read these guidelines and tips before printing labels.

  • Test the print job on plain paper first: To confirm how to load the label sheet in the paper tray, make a mark on one side of the paper, and then note where the mark is according to the printed side of the test sheet.

    Place the test sheet behind the label sheet, and then hold them up to a bright light to confirm the text is aligned and large enough.

  • Load label sheets so they properly feed into the printer: Fan the label sheets, being careful not to bend any corners or cause labels to separate from the backing sheet. Load them into the paper tray on top of a stack of approximately 25 sheets of plain paper. Do not load the tray to capacity.

  • Select print job settings: In the program you are creating the labels with, set the print quality to Normal and the paper type to Plain or Labels, if available. If the entire sheet of labels is misaligned, try adjusting the top and/or left margins in the layout settings.

  • Check the condition of the labels: Do not use labels that are wrinkled, curled, separating from the backing sheet, or damaged in any way.

Printing labels (Windows)

To print labels, use pre-formatted templates or the mailings feature in Microsoft Word, or use solutions from a label manufacturer.

  • HP Photo Creations: This free software installs with many HP printer driver packages, or can be downloaded for free at HP Photo Creations Printing Software (in English). Search Windows for "photo creations", and then click HP Photo Creations in the results. In the top menu bar, click Business, and then click Address Labels.

  • Microsoft Word Mailings tools: In the top menu bar, click Mailings, and then click Labels.

    In the Envelopes and Labels window, click Options, select your label brand from the Label vendors menu, select the Product number, and then click OK.

    NOTE: 

    To learn more about printing labels with the Mail Merge feature, go to Microsoft Office: Create and print labels using mail merge (in English).

    Figure : Select Labels in the Microsoft Word Mailings menu

    Select Labels in the Microsoft Word Mailings menu
  • Microsoft Word pre-formatted label templates: In Word, click File, click New, and then search for a label template.

  • Label vendor templates: Label companies such as Avery (in English) provide online tools and templates to print their labels for a cost. Check the label company's website for information and options.

 

Ensure the printer firmware is updated. Download available firmware updates from the HP website. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Justin45
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Office jet 8025.

Recently purchased about a month ago and my saved labels weren’t printing right. I spent hour on a chat while someone tried to fix my labels from printing too high... suddenly I am back to the same issue where my labels are printing too high off the label. I have no clue how to fix this and HP isn’t too helpful 

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Justin45
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Office jet 8025.

Did not help

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HP Support Agent
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Office jet 8025.

@Justin45

 

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://hp.care/2vHGigt
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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