JohnS211 Student
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Office pro8600 will not print wirelessly

Office pro8600
macOS 10.12 Sierra

My Pro8600 printer is no longer printing over WiFi. When I check settings, wireless is OFF, with a message indicating that wireless networking will not function because there’s an Ethernet cable connected. This is something new. I’ve always had the printer configured with Ethernet and WiFi simultaneously. I tried disconnecting the Ethernet cable, WiFi then comes up on the printer, but sending across print jobs over WiFi still not working. I’ve rebooted the printer, reconnected Ethernet, still the same error message. Any thoughts?

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Office pro8600 will not print wirelessly

@JohnS211, Welcome to the HP Support Community!


The printer can either work on Ethernet or Wireless. It cannot work on both mediums simultaneously. This is as per the design.


Update the printer firmware

Click here to know different methods of updating printer firmware.


To connect the printer wirelessly, disconnect the Ethernet cable.

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network.
  • The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Reset the Network connection and reconnect the printer to the wireless network

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. Type the WEP or WPA key (network password), and then touch Done.

  7. If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Add the printer on your MAC using AirPrint 

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

6.) Try to print.


Let me know how this goes.


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