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OfficeJet 4630 stuck in sleep mode, must be unplugged to restart

OfficeJet 4630

OfficeJet 4630 goes into sleep mode after a few minutes of inactivity. This is normal; at usually sending the next print or scan job wakes the printer up. But at least once a day, it cannot be woken up from sleep mode and appears offline to the devices I need to print and scan from. Pressing keys/buttons on the printer itself will not wake it up. The only way to resolve this is to unplug the power cord and plug it back in. It restarts normally and I can then print, scan, etc. from any of my devices.

I have tried searching for firmware updates but there are never any new updates to install. 

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OfficeJet 4630 stuck in sleep mode, must be unplugged to restart

@JarrodB, Welcome to HP Support Community!

 

Follow the steps below-

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

Update the printer firmware

Check for updates from the printer front panel. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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