OfficeJet 4630 stuck in sleep mode, must be unplugged to restart
05-11-202001:33 PM - edited 05-11-202001:36 PM
Product: OfficeJet 4630
OfficeJet 4630 goes into sleep mode after a few minutes of inactivity. This is normal; at usually sending the next print or scan job wakes the printer up. But at least once a day, it cannot be woken up from sleep mode and appears offline to the devices I need to print and scan from. Pressing keys/buttons on the printer itself will not wake it up. The only way to resolve this is to unplug the power cord and plug it back in. It restarts normally and I can then print, scan, etc. from any of my devices.
I have tried searching for firmware updates but there are never any new updates to install.