OfficeJet 6830 shows error code C4EBA341

[murray101221]

Hi I have the same problem and did the set of instructions used for the other user and it still comes up the blue error code. I have tried it twice but still no luck.

[Betty0610]

@murray101221

Welcome to the HP Support Community.

Is the carriage moving freely? Are you able to take out the cartridges?

Let us know 🙂

Thanks 🙂

[murray101221]

Hi Betty

The carriage doesn’t move at all from the cradle. I turn the printer on and it does the loading HP screen then it turns blue with the error code. Nothing else happens, normally you hear the carriage moving about but not now.

Neil

[Betty0610]

Try the steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Betty0610]

I recommend you to contact the HP Support Team as this could be a hardware issue.

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!