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NanaBee1
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OfficeJet 6830 shows error code C4EBA341

OfficeJet Pro 6830
macOS 10.13 High Sierra

Since power was restored after a 2-hour cut, my printer is showing a blue screen with error code C4EBA341. It won't switch off unless the power cord is disconnected but, when reconnected the same code appears. All the lights are flashing and the ink carriage fails to move.

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HP Support Agent
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OfficeJet 6830 shows error code C4EBA341

@NanaBee1,

 

Thanks for reaching out to the HP Support community!

  • Is this printer connected on a WiFi network?

 

Let's try performing a Power Reset.

  • Make sure this printer is plugged into a direct wall, not a surge protector.
  • Turn the printer on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet. Wait at least 60 seconds
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • Check if the error goes off and try to make a copy

 

Let me know what happens.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “KudosThumbs Up" on the bottom right to say “Thanks” for helping.

 

ATHARVA_GP
I am an HP Employee

NanaBee1
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OfficeJet 6830 shows error code C4EBA341

Thank you atharva_gp. Success - to my relief. I've now given the printer away to a deserving cause as it has served me well for over 4 years, and have replaced it with another HP All-In-One  🙂 

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OfficeJet 6830 shows error code C4EBA341

@NanaBee1,

 

Glad to know that the issue has been fixed.

Please feel free to reach us back if you need any further help with our Products.

 

Cheers!

ATHARVA_GP
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steveA22
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OfficeJet 6830 shows error code C4EBA341

This solution has not solved my problem.

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HP Support Agent
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OfficeJet 6830 shows error code C4EBA341

Hi @steveA22

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
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