cancel
murray101221 Top Student
Top Student
5 1 0 0
Message 1 of 5
59
Flag Post
HP Recommended

OfficeJet 6830 shows error code C4EBA341

Hi I have the same problem and did the set of instructions used for the other user and it still comes up the blue error code. I have tried it twice but still no luck.

4 REPLIES 4
HP Support Agent
HP Support Agent
3,845 3,794 195 153
Message 2 of 5
44
Flag Post
HP Recommended

OfficeJet 6830 shows error code C4EBA341

@murray101221

 

Welcome to the HP Support Community.

 

Is the carriage moving freely? Are you able to take out the cartridges?

 

Let us know 🙂

 

Thanks 🙂

 

 


I am an HP Employee

Reply
0 Kudos
murray101221 Top Student
Top Student
5 1 0 0
Message 3 of 5
40
Flag Post
HP Recommended

OfficeJet 6830 shows error code C4EBA341

Hi Betty

The carriage doesn’t move at all from the cradle. I turn the printer on and it does the loading HP screen then it turns blue with the error code. Nothing else happens, normally you hear the carriage moving about but not now.

Neil

Reply
0 Kudos
HP Support Agent
HP Support Agent
3,845 3,794 195 153
Message 4 of 5
36
Flag Post
HP Recommended

OfficeJet 6830 shows error code C4EBA341

Try the steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

Reply
0 Kudos
HP Support Agent
HP Support Agent
3,845 3,794 195 153
Message 5 of 5
18
Flag Post
HP Recommended

OfficeJet 6830 shows error code C4EBA341

I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation