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‎05-07-2020 12:32 PM

HP Recommended
Product: Dell Inspiron 3847
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an OfficeJet 6962 that I purchased from Target in January of 2019.  It has only used the cartridges that came with it and one additional set in that time period (17 months).  Recently started working from home and needed to replace the cartridges.  I bought the Target Up&Up brand of refurbished HP cartridges in the 902XL model.  The color cartridges work great, but the black did not.  I replaced the Up&Up black cartridge with a genuine HP 902 black cartridge.  It still does not print in black at all.  What do I do?  I hope these machines are not disposable after one year.  I have 4 brand new cartridges that cost more than the machine did originally.

4 REPLIES 4

‎05-14-2020 01:50 PM

HP Recommended

@DJR999

 

Welcome to the HP Support Community.

 

Are you able to copy in black?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎05-14-2020 03:04 PM

HP Recommended

It doesn’t do anything in black.  I just installed another genuine HP 902XL and still nothing but the three Target brand colors.

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‎05-18-2020 09:48 AM

HP Recommended

Is anyone at HP planning on help me resolve this issue?

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‎05-23-2020 06:51 AM

HP Recommended

We're extremely sorry about the delay. Due to the current global situation, we're seeing an influx of customers coming in for support. But please rest assured that your concern will be addressed by us.

 

Did you try the steps from the link given? If yes, this could be a hardware issue. I would then recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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