OfficeJet 6978 won't print cyan ink cartridge

[Melissa_S-7337]

I have a 2 yr old printer that suddenly won't print the Cyan ink. I have replaced the cartridge with a new instant ink cartridge, run multiple "clean printhead" cycles, manually cleaned around the cartridge, to no avail. I cannot get the cyan color to print. This happened once before in the past (7-8 months ago?) with the cyan color not printing well, but through multiple clean printhead cycles, I was able to clear up the issue and it started working fine until about a week ago. The other colors have been printing fine. I have looked online for answers in the forums, but so far nothing I've tried has helped. I just got off the phone with HP customer support and they didn't seem to have any other suggestions other than to replace the printer, which is super-frustrating to me as it's only a few yrs old and I shouldn't have to replace the printer that soon! According to them, the printhead on this type of printer is not replaceable either, which is also a major frustration. Does anybody have any other suggestions for something I could try? I could take the printer in to be serviced, but not sure if that would help fix the issue or not if it ends up being the printhead. Thanks!

[asmita6658]

Hi @Melissa_S-7337

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!