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Locked

‎05-20-2019 09:27 AM

HP Recommended
Product: OfficeJet 7500a
Operating System: Microsoft Windows 10 (64-bit)

Continually get the 'Ink System Failure' on the touchscreen of he printer.

The printhead was new last month, I have cleaned the printer and all firmware is up-to-date. I have followed all advice from HP Support without success.

Any further advice will be greatly received.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2019 08:17 AM

HP Recommended

@McLoone, Welcome to HP Support Community!

 

If you have tried all the troubleshooting steps from this document, I am afraid it could be a hardware issue on the printer.

I would recommend you to try our other support options. Follow the steps below to reach out to our HP Support team:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

 

Thank you. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-21-2019 08:17 AM

HP Recommended

@McLoone, Welcome to HP Support Community!

 

If you have tried all the troubleshooting steps from this document, I am afraid it could be a hardware issue on the printer.

I would recommend you to try our other support options. Follow the steps below to reach out to our HP Support team:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

 

Thank you. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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