08-21-2018 08:30 AM
This is really annoying: after an automatic firmware upgrade the printer is no longer working and shows the above mentioned error message. No way to navigate the menu, no operation possible. Tryed already all sorts of reset (unplug the mains cord, wait, etc etc) and print head unloading / cleaning etc.
Suspect that this is related to firmware update... always used original cardriges.
08-22-2018 03:27 PM
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08-23-2018 01:02 AM
Thanks but as mentioned we already tried all documented countermeasures, this one included. I suspect this is related to the firmware upgrade: without touching the printer, it worked a moment before the upgrade and stopped recognizing the print head right after the upgrade. Any other procedure we may follow?
08-23-2018 11:25 AM - edited 08-23-2018 11:28 AM
I see that you were interacting with @Barachiel. I'd like to help.
Thanks for the reply.
I appreciate your time and effort.
I am sending you two private messages. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely,
I am an HP Employee
08-24-2018 12:44 AM
Hi Sandytechy thanks for your effort. Unfortunately we already tried also what's suggested in the private message, several time, the conclusion was always "please change the printer". I'm pretty sure this is not an hardware failure, as it came out exactly after a firmware upgrade. As per other messages found here on the board would it be possible to have instructions on how to do a deep reset of the printer? This might help perhaps.