OfficeJet 8610 Continued cartridge problem cartridge appears to be damaged even after replacing

[Max-SR]

Hi, I got an error message that one or more cartridges appear to be damaged.  I took an Instant Ink subscription because of that reason.  Installed the new original HP cartridges this morning and very briefly it said successfully installed genuine HP cartridges and then went back to "Cartridge problem" ... "cartridge(s) appear to be damaged" showing M, Y and K (same as before).  Very disappointed - wrong printer message leading me to take subscription and no solution.  Please advise what to do now; thanks

[jabzi]

Hello,

Please click   https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...   to access the steps that should resolve the issue .

If issue still persists kindly contact HP Tech Support using the below url.

https://support.hp.com/in-en/contact-hp/product/hp-officejet-pro-8610-e-all-in-one-printer-series/53... 

[Max-SR]

Hi Jabzi, thanks for your message but this didn't help; these are the general troubleshooting steps.  I had already done online search for a solution and found another threat in this forum https://h30434.www3.hp.com/t5/Inkjet-Printing/Officejet-Pro-8610-Damaged-Cartridge-Problem/m-p/63275...; I followed those steps too (reinstalling the software, removing and replacing the printhead) but the problem persists.  

Any (other) support would be welcome.  Thanks.

[jabzi]

Hello, 

I see that you have tried all the possible steps that could have fixed the issue.

Kindly visit  https://instantink.hpconnected.com/us/en/l/   to access contact /chat info  for HP Instant Ink Support.