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Steph47
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Message 1 of 2
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HP Recommended

OfficeJet 8620 refuses to copy InColor and now print in color

iOS

I have a Color document I would like to copy. Every time I attempt to do so, I am informed by the printer that the administrator has disabled color copying. However, I am the administrator and can recall taking no such action. Nevertheless, how do I turn it back on?

 

Today, Normal color prints are now appearing in black and white along with the same message of information that says the administrator has disabled color printing.

 

The device in question is an HP OfficeJet 8620 running in wireless mode only. The printer has received and installed all known device updates. The source of the requested print is an apple 10 cell phone  

 

Help me Obi-Wan Kenobi! You are my only hope!

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HP Support Agent
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Message 2 of 2
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HP Recommended

OfficeJet 8620 refuses to copy InColor and now print in color

@Steph47, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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