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Tweedy Honor Student
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OfficeJet 8710 No Cardstock option.

HP 750-414
Microsoft Windows 10 (64-bit)

My printer will not print on cardstock paper, I only get a paper jam error.    I followed the steps to select cardstock,  but cardstock is not an available option, only thick plain paper?  

Follow the steps below:

  1. Go to Control panel – Devices and printers.
  2. Right-click on Envy and select “Printing preferences”.
  3. Under the Paper/Quality tab, change your paper type to "Cardstock".
  4. Make sure to select the correct paper size as well.
  5. Now, come to the program that you are using to print the cardstock (MS Word, Wordpad e.tc.), and change the paper type to “Cardstock”.

HP Printer error 2.JPG

 

 

 

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Provost Provost
Provost
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OfficeJet 8710 No Cardstock option.

Hi,

What cardstock media do you use?

 

Your printer supports 163 to 200 gsm card media, compatible with Inkjet printers.

 

Selecting Think Paper (Plain Paper, Thick) from both the driver and the printer screen should allow the printer to use supported cards.

 

Shlomi

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msteachersandy Student
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OfficeJet 8710 No Cardstock option.

Sorry, but I've tried this solution many, many times.  All it does, partically the page.  Thanks anyways.

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Tweedy Honor Student
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OfficeJet 8710 No Cardstock option.

No that doesn't work.  Constant paper jams.

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Provost Provost
Provost
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OfficeJet 8710 No Cardstock option.

What exact Cards media do you use?

 

What is its weight (gsm)?

 

Is it an Inkjet compatible media?

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