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Chaz272
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OfficeJet 8715 printing scans very slowly

Office Jet pro 8710
Microsoft Windows 10 (64-bit)

We have a Office Jet Pro 8610 and a Office Jet Pro 8715. When scanning a test for a normal paper document, the print out from the 8610 is quick as it should be but the 8710 printing is absurdly slowly. The settings for both are set to factory settings. What's the story? 

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B_Will
Level 6
497 490 31 38
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OfficeJet 8715 printing scans very slowly

Make sure the 8710 does not have Quite Mode On

 

Screenshot (118).png

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Chaz272
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OfficeJet 8715 printing scans very slowly

The Quiet Mode settings in the 8715 printer had been already set to "Off". Can the DPI be changed and is the default dot density are different between 8715 and 8610?

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B_Will
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OfficeJet 8715 printing scans very slowly

Printing a scanned document seams to take a normal time on my 8715.

Here are my settings.

Screenshot (122).png

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Chaz272
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OfficeJet 8715 printing scans very slowly

The page you provided indicates you have more current software than I have, the bundled software that came with the older Office Jet Pro 8610 for a Windows 7 Pro PC, so I can't compare the copy settings exactly. When setting up the 8715 (with the disk that came with it), it was for a new HP Envy laptop (running Windows 10 Home). Perhaps reinstall the complete suite of software for the printer?

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B_Will
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OfficeJet 8715 printing scans very slowly

The 8715 is running the latest firmware WBP2CN1919BR   REL. 5-10-2019

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Chaz272
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OfficeJet 8715 printing scans very slowly

I confirm that the 8715 here has the same firmware, WBP2CN1919BR but I can't find the release date.

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B_Will
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OfficeJet 8715 printing scans very slowly

It is the Built Date shown under the firmware

 

Screenshot (91).png

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