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HP Recommended

OfficeJet Pro 6869 - new authorized cartridges installed - black not printing

OfficeJet Pro 6869
Microsoft Windows 10 (64-bit)

Purchased new HP 902 4-pack Black/Cyan/Magenta/Yellow Original Ink Cartridges for OfficeJet Pro 6869 on April 14 from online HP store. Installed, no black printing. Checked for new drivers; cleaned printer heads (multiple times); checked cartridge vent... nothing. It's ridiculous that I can't print with brand new ink installed in my printer.

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HP Recommended

OfficeJet Pro 6869 - new authorized cartridges installed - black not printing

@roguetexan

 

Welcome to HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

 

And still if the issue persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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