01-30-2020 08:43 AM
I never "locked" this printer, but it is locked and I am unable to Reset factory settings. I have researched on how to do so, but all answers are "private message." PLEASE HELP!!! Thanks so much in advance
02-03-2020 09:50 AM
Welcome to the HP Support Community.
Let's try these steps -
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.
4. Touch Yes.
If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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