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Luna22
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Message 1 of 2
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OfficeJet Pro 6968 - Unlock PLEASE!

Example: HP OfficeJet Pro 6968

I never "locked" this printer, but it is locked and I am unable to Reset factory settings.  I have researched on how to do so, but all answers are "private message."  PLEASE HELP!!!   Thanks so much in advance

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HP Support Agent
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Message 2 of 2
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HP Recommended

OfficeJet Pro 6968 - Unlock PLEASE!

Hi @Luna22

 

Welcome to the HP Support Community. 

 

Let's try these steps - 

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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