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browbrandon89
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OfficeJet Pro 6978 prints blank pages with ink in cartridges

OfficeJet Pro 6978

Have done several maintenance troubleshooting steps and now it won’t even print those pages.  They just come out blank despite the printer recognizing the ink level.  

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OfficeJet Pro 6978 prints blank pages with ink in cartridges

@browbrandon89, Welcome to the HP Support Community!

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Clean the printhead

  1. From the printer control panel, open the Setup  menu.

  2. Open the Printer Maintenance menu.

  3. If necessary, open the Tools menu, and then touch Clean Printhead.

  4. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

  5. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Also, perform step 9 mentioned in this document.

 

Print a Print Quality Diagnostic Page

  1. From the printer control panel, open the Setup  menu.

  2. Open the Reports or Tools menu.

  3. Touch Print Quality Report.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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