cancel
Showing results for 
Search instead for 
Did you mean: 
Kilrock
New member
1 0 0 0
Message 1 of 2
55
Flag Post
HP Recommended

OfficeJet Pro 7740. Tray 2 is not shown in preferences but photo tray is.

HP OfficeJet Pro 7740
Microsoft Windows 10 IOT

I have just installed the HP 7740.  When trying to print on A3 which is loaded in Tray 2 no Tray 2 option is provided but instead "Photo Tray" is displayed.  I have gone into Printer Properties in Control panel and not choice is given to add Tray " in Advanced.

1 REPLY 1
HP Support Agent
HP Support Agent
12,572 12,551 829 817
Message 2 of 2
27
Flag Post
HP Recommended

OfficeJet Pro 7740. Tray 2 is not shown in preferences but photo tray is.

@Kilrock

 

I have gone through your Post and I would like to help

 

I suggest you uninstall the printer driver from root level and download the full feature software


1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted how it goes


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation