cancel
Showing results for 
Search instead for 
Did you mean: 
Debbwa
New member
1 0 0 0
Message 1 of 12
1,280
Flag Post
HP Recommended

OfficeJet Pro 8025 Paper Tray

All printing applications
Microsoft Windows 8.1 (32-bit)

Just installed this new printer - the tray itself  I cannot physically get it to SET at 8 1/2 by 11, all the levers etc. set it and then the paper slips and prints onto multiple pages as if its a different size...is there a physical illustration, video to show me how this works? No other tray has given me so many problems! Appreciation assistance.

11 REPLIES 11
HP Support Agent
HP Support Agent
18,583 18,489 1,059 1,161
Message 2 of 12
1,236
Flag Post
HP Recommended

OfficeJet Pro 8025 Paper Tray

@Debbwa

 

Welcome to HP support community.

 

Load and handle the paper carefully

  1. Open the paper tray door, and then pull it toward you to extend the paper tray.

  2. Gently pull out the paper tray extender, and then lift up the paper catch.

  3. Slide the paper width guides to their outermost position.

  4. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  5. Load a stack of U.S. letter or A4 size paper into the input tray with the short edge forward and the print side down. Push the stack into the tray until it stops.

  6. Slide in the paper width guides in until they rest against the edges of the paper.

  7. Push the input tray forward until it clicks into place. Make sure that you push in the tray all the way to avoid an error message.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Bebe10
New member
2 2 0 1
Message 3 of 12
1,149
Flag Post
HP Recommended

OfficeJet Pro 8025 Paper Tray

This does not help at all.

Bebe10
New member
2 2 0 1
Message 4 of 12
1,148
Flag Post
HP Recommended

OfficeJet Pro 8025 Paper Tray

I have the same  problem.  Have you figured out to adjust the tray to 8 1/2 by 11 inch paper.

Reply
0 Kudos
HP Support Agent
HP Support Agent
18,583 18,489 1,059 1,161
Message 5 of 12
1,118
Flag Post
HP Recommended

OfficeJet Pro 8025 Paper Tray

@Bebe10

 

Welcome to HP support community.

 

Try to create a custom paper size and check if you are able to print.

Here are the steps: Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
jolicarl
Level 1
2 2 0 4
Message 6 of 12
1,086
Flag Post
HP Recommended

OfficeJet Pro 8025 Paper Tray

Edit: I deleted all my previous input because I give up, lol.  Luckily, I don't need many paper copies, a lot can be scanned instead and I haven't had any trouble with that function. I wish you all peace with your printers.   ☮️

chieftain3
New member
1 1 0 1
Message 7 of 12
994
Flag Post
HP Recommended

OfficeJet Pro 8025 Paper Tray

Thank you.  I couldn't believe edited answers from the HP staff.

Lanosto
New member
1 1 0 0
Message 8 of 12
837
Flag Post
HP Recommended

OfficeJet Pro 8025 Paper Tray

Have you figured out how to lock the tray at 8.5x11 in?  Mine doesn't lock and just grabs a bunch of paper, thus printing over a bunch of paper 😠 I've now wasted a bunch.  When I slide it to 8.5x11, it doesn't lock or click or anything....

Reply
0 Kudos
MONEILMSW
New member
1 1 0 0
Message 9 of 12
555
Flag Post
HP Recommended

OfficeJet Pro 8025 Paper Tray

Thanks so much.  There were no good instructions on how to set up the paper tray. 

Reply
0 Kudos
wflinn
New member
4 4 0 1
Message 10 of 12
369
Flag Post
HP Recommended

OfficeJet Pro 8025 Paper Tray

Debbwa - I realize your question was back in October, but I'm writing this in case anyone else has this question.  Take the paper out.  Look at where the width guides are located.  Just forward of the (toward you) to the right is a button in the bottom of the tray.  Push that and the tray will slide forward.  Put some paper in the tray then push the tray forward until it rests against the paper.  That should do it.

 

That answer provided by the "support" person looks like a standard canned BS answer.  Reset the printer?  Really?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation