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helmersandwich
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OfficeJet Pro 8600 N911a Printhead Error Message

OfficeJet Pro 8600 N911a
Microsoft Windows 10 (64-bit)

I am getting the error message so many others have gotten, precipitated by nothing except owning for ~3 years. BTW, was sold a refurbished ("HP Certified Reconditioned") from your HP Cust. Svc. (barcode on the back says 9A512) as a new one after the last one had issues.

ERROR: Ink System Failure. There is a problem with your printhead...

I have an

OfficeJet Pro 8600 N911a

Serial [edit]

Prod. No. CM749A

I have trouble shooted for ~2.5 hours (research and trying different methods) and had no success.

I have tried:

"With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle."

 

"Perform a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Next thing, I would suggest here is to update the printer firmware, you can do this directly from the printer firmware or you can download the software from hp support website.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer, Click here

For more details on how to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware"

"

  1. Unplug all cables and memory cards from the printer.  Unplug the power cord, directly from the back of the printer while the printer is still turned on.
  2. Unplug the other end of the cord from the power source.
  3. If there is a power module on the power cord, disconnect one end and reconnect it.
  4. After 60 seconds, plug the cord directly into a wall outlet ( not a surge protector or battery backup ).
  5. Plug the power cord into the back of the printer.
  6. The printer should automatically power back up.  If it doesn't, turn it on with the power button.
  7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
  8. Connect any other needed cables to the printer."

These: https://support.hp.com/us-en/document/c04100778/

 

Please tell me what I can do besides all the steps that I have already taken.

Thank you

 

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OfficeJet Pro 8600 N911a Printhead Error Message

helmersandwich
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OfficeJet Pro 8600 N911a Printhead Error Message

Valsimot, thank you for your response. I was hoping that was not the problem. Do you think it is a problem with the chip sensors of the printhead, or do I need to replace the complete assembly? The complete assembly is ~1/2 the price of the 4-in-one brand new (and I found out we unknowingly bought a refurbished one), so if that is the case, I will opt to purchase a different printer than HP. Because it seems like this is planned obsolescence. The printer was not used in any great amount, or anything unusual, no dust or dirty conditions, home office, temperature controlled, we ALWAYS purchased brand new HP ink from Costco, never refilled, never generic. Never deviated from anything, and suddenly it throws an error code. Seems like it would be easy to program a bunch of machines to go out whenever HP needs some more money or to raise stock prices.

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OfficeJet Pro 8600 N911a Printhead Error Message

There is no rule. I have seen printhead fail within 10 days of purchase, but I have also seen OJ 8600s with +100k pages printed working fine with remanufactured cartridges.

 

In my opinion, the long-lasting were the ones that were used daily with a lot of pages printed. The ones that were mildly used didn't last so long.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation