• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-25-2017 08:55 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My OfficeJet Pro 8610 is hooked up to a HP Compaq Pro 6300 SFF. It has been printing very well for some years. But now when I send it a print command, there is a pause of up to 30 seconds, and then it starts printing, but it pauses near the end of the print job for like 5 minutes (Really; I timed it!) before it completes the job.

 

The print job is a simple 8 x 11 page with 1/2 page of text (131KB per the print queu status). During this delay, the Print Queu shows a Status of "Printing." and the display on the printer shows the spinning wheel with the word "Printing."

 

What went wrong? How do I fix it?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2017 05:35 AM

HP Recommended

Hi,

 

Please refer document below to troubleshoot the issue.

 

https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-26-2017 05:35 AM

HP Recommended

Hi,

 

Please refer document below to troubleshoot the issue.

 

https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎10-26-2017 09:57 AM

HP Recommended

Thanks DevRao! Resetting the peinter took care of the problem.

Was this reply helpful? Yes No

‎10-26-2017 10:35 AM

HP Recommended

Hi,

 

Glad to know that the issue has been resolved

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.