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OfficeJet Pro 8620 Cartridge Issue

HP Officejet Pro 8620
macOS 10.13 High Sierra

To Anyone that can help!

I have an HP8620 OfficeJet Pro that until now has been working perfectly for years. The Yellow cartridge was running low so I changed it for a new one and then was told on the printer's screen it was damaged. I searched online and all I have found is to update firmware (this has been done already and currently up to date). Take the cartridges out and clean the contacts, done. Take out the cartridge holder with power off three times, done. I have purchased a full set of brand new cartridges and replaced all fo them. Still no joy. What is worse is that I can not use the printer at all now to scan even. Can anyone assist me please. With all cartridges in (I have used HP SureSupply app to check authenticity and NEVER used fake or refilled cartridges) the current error message is: "One or more cartridges appear to be damaged. Remove them and replace with new cartridges" Its currently showing Cyan and Yellow to be the problem cartridges, despite both being brand new. Please please please help!

 

Many thanks in advance,

MK

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OfficeJet Pro 8620 Cartridge Issue

@MK888 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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